Your First Time Signing Up for Natural Gas in Georgia

If you’re signing up for natural gas in Georgia for the first time, you might be a little concerned about the process. But don’t worry. As Georgia’s most-trusted provider, Gas South is here to make your new gas service experience as easy as possible. You deserve an affordable rate, a plan that fits your needs, easy-to-use online account services and top-rated customer care, and we’re pleased to offer that to each Gas South customer. Below, you’ll find information we’ve put together to help answer some common questions about signing up. 

What to Expect When Signing Up for Natural Gas Service With Gas South

As a new gas customer, you’ve got two easy options to sign up with us: online at or over the phone with one of our friendly and knowledgeable Customer Care representatives at 877.472.4932.  

Online, you can view our rates and plans and descriptions for each before making your selection. Or give us a call, and we’d be happy to run through your best options. Once you’ve decided on a plan and you’re ready to join, you’ll need to provide your service address, billing address and your social security number or tax ID number.  

During your sign-up, whether online or over the phone, you’ll get $50 in bill credits as an added incentive for joining—just enter or mention promo code SAVE50. Plus, you never pay a deposit at Gas South, which can help you save up to $150! 

Does Gas South check my credit when signing up for service?

Yes. Gas South performs a soft credit check on all new sign-ups to determine plan eligibility, but this won’t affect your credit score. And if you’re worried about currently having little or no credit, you’ve still got options with Gas South for new natural gas service. 

Can I schedule the exact date and time to turn on my new natural gas service?

Yes and no. You’ll be able to specify when you’d like to have your natural gas turned on at sign-up, and then we’ll coordinate your turn-on appointment with Atlanta Gas Light (AGL), your Georgia utility company. But it’s important to know that while you’ll purchase your natural gas from Gas South at a great rate, AGL is responsible for performing the physical turn-on of your natural gas. We do our best to have them honor your preferred appointment time, but it’s ultimately up to AGL’s availability and beyond Gas South’s control. 

Will I receive anything confirming the details of my sign-up?

Yes. After you’ve successfully signed up, we’ll send you a welcome email and letter confirming your sign-up that also includes other important details about your account. And then you’ll receive additional communications about your turn-on appointment with AGL. 

What to Expect When Turning on Your New Natural Gas Service

On the date of your appointment, AGL will send a technician to your home to physically turn your natural gas on. The technician will need access to your gas meter, which means you should take appropriate steps beforehand to make sure there are no locked gates, fences or alarms that would prevent this. This appointment window typically ranges between 3 – 4 hours. 

Do I need to be at the location to have natural gas turned on?

It depends. In some situations when gas is currently being delivered to your address—common in some renter scenarios where a landlord or management company keeps service on—no one will need to be on site. But in all other situations, yes, someone 18 or older will need to be present. Besides needing access to your meter, the AGL technician will also need to come inside your home to perform a routine safety check. All pets should be secured, and you’ll need to have your water and electricity on. 

What about my Gas South bill?

After your natural gas is switched on, you can expect your first gas bill within 4 to 6 weeks of starting service with Gas South. After you receive your first bill,  you’ll have several options to make payments as easy as possible using your free online account. Registering your account is simple and just takes a few minutes using your account number and social security number —business customers will need a billing zip code as well. Once you’ve registered, your 24/7 online account lets you view and pay bills, sign up for Auto-Pay, paperless billing and more.  

You can also download the Gas South mobile app by visiting Google Play or the app store (just search “Gas South”). This easy and secure app gives you full functionality to manage your account from anywhere, anytime. 

Why More People Are Choosing Gas South

At Gas South, we believe people come first. That’s why we’ve made signing up for great rates, straightforward plans, easy account management and top-rated service simple.  

But it doesn’t stop there. Did you know we’re also committed to the communities we serve? Each year, we give 5% of profits to help support children in need—that’s millions of dollars in funding that helps with basic needs, education and health so these children can go on to lead successful lives. 

As a Gas South customer, you’re part of helping make that difference as we continue to Be A Fuel For Good. 

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