Starting New Gas Service With Gas South

Question 1

Does Gas South check my credit when signing up for service?

Accepted Answer

Yes. Gas South performs a soft credit check on all new sign-ups to determine plan eligibility, but this won’t affect your credit score. And if you’re worried about currently having little or no credit, you’ve still got options with Gas South for new natural gas service.

Question 2

Can I schedule the exact date and time to turn on my new natural gas service?

Accepted Answer

Yes and no. You’ll be able to specify when you’d like to have your natural gas turned on at sign-up, and then we’ll coordinate your turn-on appointment with Atlanta Gas Light (AGL), your Georgia utility company. But it’s important to know that while you’ll purchase your natural gas from Gas South at a great rate, AGL is responsible for performing the physical turn-on of your natural gas. We do our best to have them honor your preferred appointment time, but it’s ultimately up to AGL’s availability and beyond Gas South’s control.

Question 3

Will I receive anything confirming the details of my sign-up?

Accepted Answer

Yes. After you’ve successfully signed up, we’ll send you a welcome email and letter confirming your sign-up that also includes other important details about your account. And then you’ll receive additional communications about your turn-on appointment with AGL.

Question 4

Do I need to be at the location to have natural gas turned on?

Accepted Answer

It depends. In some situations when gas is currently being delivered to your address—common in some renter scenarios where a landlord or management company keeps service on—no one will need to be on site. But in all other situations, yes, someone 18 or older will need to be present. Besides needing access to your meter, the AGL technician will also need to come inside your home to perform a routine safety check. All pets should be secured, and you’ll need to have your water and electricity on.

Question 5

What about my Gas South bill?

Accepted Answer

After your natural gas is switched on, you can expect your first gas bill within 4 to 6 weeks of starting service with Gas South. After you receive your first bill, you’ll have several options to make payments as easy as possible using your free online account. Registering your account is simple and just takes a few minutes using your account number and social security number —business customers will need a billing zip code as well. Once you’ve registered, your 24/7 online account lets you view and pay bills, sign up for Auto-Pay, paperless billing and more. You can also download the Gas South mobile app by visiting Google Play or the app store (just search “Gas South”). This easy and secure app gives you full functionality to manage your account from anywhere, anytime.

Question 6

Step-by-Step Guide to Setting Up Your Natural Gas Service