Safely Using Natural Gas

Your natural gas safety is a priority at Gas South. That’s why we’re here to give you tips on detecting gas leaks in your house or business, on what to do if you have a leak and how to prevent them.

Natural gas leaks can be a real threat. They can lead to fires, explosions or illness. If you suspect you have a leak, leave the area and call your utility company (see full list of numbers at the bottom of this article) or 911 immediately.

How to Tell If You Have a Natural Gas Leak

The most common way to detect a gas leak is by its smell. A gas leak smells similar to rotten eggs. Natural gas is colorless and odorless, so a chemical called mercaptan is added to give it the distinctive, unpleasant smell as a warning. 
You can also sometimes detect a leak by the hissing sound it creates as it escapes a damaged line, fitting or valve. If a leak is audible, it’s likely substantial and should be reported at once. Outside, discolored vegetation, bubbling water or soil that appears to blow can also indicate a compromised gas line beneath the ground.

How to Report a Natural Gas Leak

As we mentioned above, if you see, smell or hear a gas leak, leave the area immediately and alert the proper authorities. Customers in Georgia should call Atlanta Gas Light at 877-427-4321, or call 911.

It’s especially important you don’t use any devices that might create a spark, including lighters, light switches, phones or electrical appliances. Get yourself and others out of the vicinity. 

How to Prevent a Gas Leak

Actively taking steps to prevent leaks is critical. Here are a few ways to prevent them around your home or business: 

  • Call 811 before you dig so underground lines can be marked.
  • Have a professional inspect your gas appliances, furnaces, vents, flues, chimneys and gas lines every year or two.
  • Always enlist the help of a professional when moving or installing a gas appliance or changing a connector.
  • Follow manufacturer instructions for the care and use of gas appliances and equipment.
  • Never let small children play with or near natural gas appliances or pipes.

Natural Gas Safety Tips

Preventing leaks is a huge consideration for natural gas safety, but there’s even more you can do to be proactive. Check out some of these tips:

  • Check your pilot lights and burners for a steady, blue flame, which indicates they are working correctly. Decorative gas fire logs are the only exception—the flame is usually yellow.
  • Keep the areas around all appliances and equipment clean and unblocked to allow proper airflow.
  • Store household chemicals or combustible materials away from gas appliances.
  • Don’t use your stove or oven for anything other than cooking—to heat your home, for instance.
  • Always make sure natural gas space heaters are properly vented outside so fumes don’t build up indoors.
  • Install a carbon monoxide detector in your home or business to alert you of any elevated carbon monoxide gas levels. This harmful gas, which is odorless and tasteless, can be emitted from fireplaces, faulty furnaces, generators, water heaters and other heat sources. Check out more CO safety tips.
  • Be aware of potential impacts to your natural gas during cold and severe weather.
  • Know the location of your meter. Experts advise not shutting the valve off during severe weather, but you’ll want to make sure it hasn’t been covered in ice or snow.
  • Keep emergency information on-hand and readily available so you can immediately report any suspected natural gas leaks.

We hope you never have to deal with a gas leak. But if you do, we hope this guide helps keep you prepared for potential natural gas emergencies.

Reporting a Gas Leak

If you suspect a gas leak, leave the area immediately. To report the leak, call 911 or any of the numbers below that correspond with your local utility company. 

Atlanta Gas Light: 877.427.4321 
Liberty Utilities: 855.216.6306 

Central Florida Gas or Florida Public Utilities: 800.427.7712 
Florida City Gas: 888.352.5325 
Lake Apopka Natural Gas District: 407.542.3344 
TECO Peoples Gas: 877.832.6747 

North Carolina 
Dominion Energy North Carolina: 877.776.2427 
Monroe North Carolina: 704.282.4600 
Piedmont Natural Gas-Duke Energy: 800.752.7504 
Greer Commission of Public Works: 864.848.5500 

South Carolina 
Dominion Energy South Carolina: 877.251.7234 
Piedmont Natural Gas-Duke Energy: 800.752.7504 

Columbia Gas of Virginia: 800.544.5606 
Danville Utilities Virginia: 434.799.5284 

Atmos Mid and West Texas: 866.322.8667 
CenterPoint Texas: 888.876.5786 

Atmos Mississippi: 888.286.6700 
CenterPoint Mississippi: 800.371.5417 

CenterPoint Louisiana: 800.227.1376 

New Jersey 
New Jersey Natural Gas: 800.427.5325 
Public Service Enterprise Group: 800.880.7734 
South Jersey Gas: 888.766.9900 

Columbia Gas of Ohio: 800.344.4077 
Dominion Energy Ohio: 877.542.2630 
Duke Energy Ohio: 800.634.4300 

Columbia Gas of Kentucky: 800.432.9515