Help
Giving Back
My Account
Sign Up
Easily manage your account online or with our mobile app.
Contact Us
We’re available Mon-Fri from 8am to 7pm EST and Sat 8am to 5pm EST.
Frequently Asked Questions
I'm moving. How do I transfer my current service to my new address?
+
For residential transfers, log in to your online account, fill out our transfer form or call 1-877-472-4932. Need to transfer service for a business? Call us at 1-866-549-7903.
Does Gas South offer service to residential and business customers?
+
Yes! Gas South serves residential and business natural gas customers in the Atlanta Gas Light service territory. Individual eligibility is based on credit screening, and we never charge deposits. You can learn more about our natural gas rates and plans or sign up for service online. We're also available by phone at 877-332-5442 (for residential service) or 877-270-3790 (for business service). For business customers in Florida, you can get more information by calling our Florida Market Manager at 866-426-2491.
Why is my bill higher this month?
+
There are several possible reasons your bill may be higher than usual.
- You used more natural gas this month (usage varies by season)
- Atlanta Gas Light's Base Fee varies by month and tends to be higher in the winter months
- If you’re on a variable rate, the rate changes monthly and fluctuations in the market could drive your bill up or down
- If you recently changed from a fixed rate to a variable rate plan, that will affect your bill amount
Learn more about the charges on your bill.
What are your paperless billing options?
+
Gas South offers two paperless billing options. You can choose to receive your bill as a simple email attachment that you can open with one click. Or you can receive your paperless bill through your financial institution's bill pay service.
To receive your paperless bills by email, visit your online account and select "Paperless Billing" under the Billing Options tab.
To receive your bill through your financial institution, you’ll need to contact them to see if it’s an option and then request it through them.
Mailing Address: Gas South P.O. Box 723728 Atlanta, Georgia 31139
