Renewing your fixed rate plan is simple. Gas South will send you a renewal notification sixty (60) days before your fixed rate plan expires. We will send a second renewal notification thirty (30) days before expiration and advise you of the new rate plans available to you. You can renew your rate plan online using Online Account Services, by calling us at 877.472.4932, or by mailing the response card included in your thirty (30) day notification letter.
You only need to contact us if you wish to sign up for a new Fixed Rate Plan. If you do not contact us before the expiration date in your renewal letter, you will automatically be moved to our Variable Rate Plan.
Variable rate customers can lock in a fixed rate plan anytime. Changing from a variable rate plan to a fixed rate plan is simple. You can change your rate plan online using Online Account Services or by calling us at 877.472.4932.
Fixed rate customers will be notified when they are eligible to change/renew their fixed rate plan without incurring an early fixed rate contract cancellation fee. Not sure when your fixed rate plan expires? Call us at 877.472.4932 and we will be glad to verify your rate plan expiration.