Start, Transfer or Stop Service
There’s no written contract for residential or small commercial customers, though you do enter an agreement when choosing a fixed-rate plan or OnePrice Plan that requires you to pay an early termination fee if you cancel before your term of service has ended—detailed in our Terms and Conditions. Some large business customers are required to sign a contract when they receive customized pricing.
- Current Gas South Customers
If you’re a residential or small business customer, you can request a transfer of service within your online account or by calling 877-472-4932. Large business customers should call 866-549-7903.
- Starting Gas South Service
We’re excited you’ve chosen Georgia’s most-trusted natural gas provider. To start your service with Gas South, you can sign up online.
Switching natural gas providers in Georgia typically takes 10 to 40 days. Atlanta Gas Light (AGL) processes all market switch requests, and delays may occur.
If you sign up for service by the 18th day of the month, your switch will typically take effect on the 1st of the following month.
If you sign up for service after the 18th day of the month, your switch may not take effect until the 1st of the subsequent month.
For example, a switch request received and successfully processed by AGL on the January 10 would will take effect on Februay 1. But a switch request received and successfully processed by AGL on January 23 would take effect on March 1.
Early Cancellation Fee
A $150 early cancellation fee applies to all residential rate plans that are terminated before the expiration date. Rest assured, you will never be charged if you transfer your service or move to a home where Gas South does not provide service.
Large business customers should call 866-549-7903.