Greg, congratulations on your promotion! So, what are the responsibilities of your new position?
Thanks Meredith. As the Senior Manager of Customer Care, my goal is to provide our customers a best-in-class customer care experience. To do this, I am working with our team to identify processes and policies which can be improved, and once these processes are identified, we can implement solutions. I am also focused on empowering our team to help customers, developing our leadership team and associates, keeping the customer care team involved with the communities we serve and ensuring that Gas South is a great place to work.
Wow! That is great, Greg! Now, how long have you been working for Gas South?
I have been with Gas South since its inception in 2006. I started with Gas South on the Supply and Risk Management Team as an analyst, and have been part of the Mass Markets team since 2007, working in both operations and marketing.
In terms of your new position, what are you most looking forward to?
I am most looking forward to partnering with our customer care associates to continue to improve how we serve our customers. Since “in-sourcing” our customer care center in May 2012, we have empowered our team to make sound business decisions for the good of our customers and we’ve also implemented several system-wide changes which have improved the quality of service we are providing. I am excited to build on this momentum. I am also looking forward to learning from the team and helping our employees develop professionally.
What is your favorite part about working at Gas South?
Our culture of empowerment is my favorite part of working at Gas South. This culture encourages employees to identify opportunities, recommend changes and implement solutions. I also love our commitment to the communities we serve. All of our 150+ employees live in Georgia and are encouraged to give back through volunteering time and resources.
Those are a few of my favorite parts too! So Greg, how do you spend your free time?
Well, I am graduating from the Georgia Tech MBA program in May so much of my free time is dedicated to preparing for class, going to school and studying. When I am not focusing on school, my wife and I enjoy spending time with family and friends, exploring Atlanta and pulling for the Auburn Tigers.
Thanks Greg. We are all looking forward to working together with you to continue to grow and improve. 2013 is already shaping up to be a great year!